Communication in Health Care
Section 2: SBAR Communication Technique
-
American Nurses Association (2021). Recognition of a Nursing Specialty, Approval of a Specialty Nursing Scope of Practice Statement, Acknowledgment of Specialty Nursing Standards of Practice, and Affirmation of Focused Practice Competencies. Retrieved from https://www.nursingworld.org/~49d755/globalassets/practiceandpolicy/scope-of-practice/3sc-booklet-2021-june.pdf
-
Heimann Oppenheimer, T. (2022). What is SBAR in nursing? Nurse.org. Retrieved from https://nurse.org/education/sbar-nursing/
-
Shahid, S., Thomas, S. Situation, Background, Assessment, Recommendation (SBAR) Communication Tool for Handoff in Health Care – A Narrative Review. Saf Health 4, 7 (2018).
https://doi.org/10.1186/s40886-018-0073-1
-
Janagama, S.R., Strehlow, M.C., Gimkala, A., Rao, G.V., Matheson, L.W., Mahadevan, S.V., & Newberry, J.A. (2020). Critical Communication: A Cross-sectional Study of Signout at the Prehospital and Hospital Interface. Cureus, 12.
Section 3: The OARS Model
-
Community Care of North Carolina (CCNC) (n.d.). CCNC motivational interviewing (MI) guide: Everybody’s motivated about something. Retrieved from:
https://www.communitycarenc.org/media/files/mi-guide.pdf
-
Goebel, L. J. & Edwards, J. C. (n.d.). Smoking cessation for pregnant women. Retrieved from
https://www.wvdhhr.org/rfts/dcc_training/smoking_cessation_handout.pdf
-
Motivational interviewing. Beacon Health Options, Inc. (2020). Retrieved from https://s21151.pcdn.co/wp-content/uploads/Motivational-Interviewing-Webinar-Slides-1.pdf
-
Oregon Health Authority (2010). The OARS Model: Essential communication skills. Center for Health Training. Retrieved from
https://public.health.oregon.gov/HealthyPeopleFamilies/ReproductiveSexualHealth/Documents/edmat/OARSEssentialCommunicationTechniques.pdf
-
Westendorp, J., Evers, A., Stouthard, J., Budding, J., van der Wall, E., Plum, N., Velting, M., Francke, A. L., van Dulmen, S., Olde Hartman, T. C., & Van Vliet, L. M. (2022). Mind your words: Oncologists' communication that potentially harms patients with advanced cancer: A survey on patient perspectives. Cancer, 128(5), 1133–1140. https://doi.org/10.1002/cncr.34018
-
WIC Learning Online (n.d.) Open-ended questions. Retrieved from https://wicworks.fns.usda.gov/wicworks//WIC_Learning_Online/support/job_aids/questions.pdf
Section 5: DESC Communication Technique
-
Gardner, D., Cooper-Thomas, H.D. (2021). Addressing Workplace Bullying: The Role of Training. In: D'Cruz, P., Noronha, E., Caponecchia, C., Escartín, J., Salin, D., Tuckey, M.R. (eds) Dignity and Inclusion at Work. Handbooks of Workplace Bullying, Emotional Abuse and Harassment, vol 3. Springer, Singapore. https://doi.org/10.1007/978-981-13-0218-3_4
-
Kilgore, Bradley BFA; Harriger, Cassandra BSN, RN; Gaeta, Laura PhD; Sharpp, Tara J. PhD, RN. Unmasking misunderstandings: Strategies for better communication with patients. Nursing: January 2021 - Volume 51 - Issue 1 - p 56-59 doi: 10.1097/01.NURSE.0000724368.90257.74
-
Atalla, A., Elamir, H., & Abou Zeid, M. (2022). Exploring the relationship between organizational silence and organizational learning in nurses: A cross-sectional study. Journal of nursing management, 30(3), 702–715. https://doi.org/10.1111/jonm.13539
-
Kimes, A., Davis, L., Medlock, A., & Bishop, M. (2015). ‘I’m not calling him!’: Disruptive physician behavior in the acute care setting. MedSurg Nursing, 24(4), 223-7.
-
Mayo Clinic (2022). Healthy lifestyle: stress management. Retrieved from
www.mayoclinic.org
Safety in Health Care
Section 1: Introduction
-
Agency for Health Care Research and Quality. (2018). Six domains of health care quality. Retrieved from
https://www.ahrq.gov/talkingquality/measures/six-domains.html
-
Dolansky, M.A. & Moore, S.M. (2013). Quality and safety education for nurses (QSEN): the key is systems thinking. OJIN, 18(3), 1.
-
Emory Health Care. (n.d.). Mortality: A matter of life or death. Retrieved from
https://emoryHealth Care.org/quality/measures-reports/mortality.html
-
Hospital compare. (n.d.). Retrieved from https://www.medicare.gov/hospitalcompare/Data/Data-Updated.html#
-
Institute of Medicine. (1999). To err is human: Building a safer health system. Retrieved from
https://www.nationalacademies.org/hmd/~/media/Files/Report Files/1999/To-Err-is-Human/To Err is Human 1999 report brief.pdf
-
James, J.T. (2013). A new, evidence-based estimate of patient harms associated with hospital care. Journal of Patient Safety, 9(3), 122-128.
-
James, T. (2019). How Leaders Create a Culture of Accountability in Health Care. Retrieved from
https://postgraduateeducation.hms.harvard.edu/trends-medicine/how-leaders-create-culture-accountability-health-care
-
Mitchell, P.H. (2008). Defining patient safety and quality care. In R.G. Hughes (Ed.), Patient safety and quality: An evidence-based handbook for nurses (pp. 1-5). Rockville, MD: Agency for Health Care Research and Quality.
-
Health Care-Associated Infections - Healthy People 2030 | health.gov. (2019). Health.gov. Retrieved from
https://health.gov/healthypeople/objectives-and-data/browse-objectives/health-care-associated-infections
Section 2: Culture of Safety
- Agency for Health Care Research and Quality. (2019). Culture of Safety. Retrieved from
https://psnet.ahrq.gov/primer/culture-safety
- Frank-Cooper, M. The justice behind a just culture. Nephrology Nursing Journal, 41 (1), 87.
- Institute for Safe Medication Practices. (2020). The Differences Between Human Error, At-Risk Behavior, and Reckless Behavior Are Key to a Just Culture. Retrieved from https://www.ismp.org/resources/differences-between-human-error-risk-behavior-and-reckless-behavior-are-key-just-culture
- National Safety Council. (2013). Near Miss Reporting Systems. Retrieved from
https://www.nsc.org/WorkplaceTrainingDocuments/Near-Miss-Reporting-Systems.pdf
- Safety is personal: Partnering with patients and families for the safest care. (2014). Boston, MA: National Patient Safety Foundation.
- Thiels C.A., Lal, T.M., Nienow, J.M., Pasupathy, K.S., Blocker, R.C., Aho, J.M., … Bingener, J. (2015). Surgical never events and contributing human factors. Surgery, 158(2), 515-521.
Section 3: Partnering with Patients and Families to Improve Patient Safety
- Bunting, R.F. (2010). Introduction to a culture, process, and philosophy. Journal of Health Care Risk management, 29 (4), 4-14.
- Effective Health Care Program, Agency for Health Care Research and Quality (2020). Research Protocol: Strategies for Patient, Family and Caregiver Engagement.
https://effectiveHealth Care.ahrq.gov/products/family-engagement/protocol
- CDC. (2021, August 16). Health Literacy Research and Best Practices. Centers for Disease Control and Prevention.
https://www.cdc.gov/healthliteracy/researchevaluate/patient-engage.html
- National Patient Safety Foundation’s Lucian Leape Institute. (2014). Safety Is Personal: Partnering with Patients and Families for the Safest Care. Boston, MA: National Patient Safety Foundation.
Section 4: Mistake-Proofing Care
Evidence-Based Practice in Health Care
Section 1
- ACE Star Model of EBP, Retrieved from www.nursing.uthscsa.edu/onrs/starmodel/star-model.asp.
- Berwick, D. M., Nolan, T. W., & Whittington, J. (2008). The triple aim: care, health, and cost. Health
Affairs,
27(3), 759-769.ss
- Centers for Medicare and Medicaid provide an example of the PDSA model and template:
https://www.cms.gov/medicare/provider-enrollment-and-certification/qapi/downloads/pdsacycledebedits.pdf.
- Cormack, J. C. (2002). Evidence-based practice...What it is and how do I do it? Journal Orthopaedic
&
Sports Physical
Therapy, 32(10), 484-487.
- Craig, J.V., Smyth, R. L. (2012). The Evidence-based practice manual for nurses. 3rd ed., Edinburgh,
Churchill
Livingston Elsevier.
- Deming, W. E. (2000). Out of the crisis (1. MIT Press ed.). Cambridge, MA. MIT Press.
- Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of the American Medical
Association. 121,
1145–1150.
- Doody, C. M., & Doody, O. (2010). Introducing evidence into nursing practice: using the IOWA model.
British Journal
of Nursing, 20(11), 661-664.
Section 1
- Dudley-Brown, S. (2012). Challenges and barriers in translation. In K. M. White & S. Dudley-Brown.
Translation of evidence into nursing and health care practice (pp. 191-199). New York, NY: Springer
Publishing Company.
- Everett, L. Q. & Titler, M. G. (2006). Making EBP part of clinical practice: The Iowa Model. In R. F.
Levin & H. R. Feldman (eds.), Teaching evidence-based practice in nursing: A guide for academic and
clinical settings. New York: Springer Publishing Co.
- Hooge, N. (2020, September 26). Simplifying the EBP process: An example of The Iowa Model. Medium
[website]. https://medium.com/@nbhooge/simplifying-the-ebp-process-cc27c71a3235
- Institute of Medicine (US). Committee on the Robert Wood Johnson Foundation Initiative on the Future of
Nursing. (2011). The future of nursing: Leading change, advancing health. Washington, DC: National
Academies Press.
- Johns Hopkins Medicine. (2024). Johns Hopkins evidence-based practice model & tools. [Website]. Johns
Hopkins Medicine, Center for Evidence-Based Practice.
https://www.hopkinsmedicine.org/evidence-based-practice/model-tools
- Langley, G. L., Moen, R., Nolan, K. M., Nolan, T. W., Norman, C. L., & Provost, L. P. (2009) The
improvement guide: A practical approach to enhancing organizational performance (2nd ed.). San
Francisco, CA. Jossey-Bass.
Section 1
- Leung, G. M. (2001). Evidence-based practice revisited. Asia Pacific Journal Public Health,
13(2), 116-221.
- Majid, S., Foo, S., Luyt, B., Zhng, X., Theng, Y., Change, Y., Mokhtar, I. A. (2011). Adopting
evidence-based practice in clinical decision making: Nurses’ perceptions, knowledge, and barriers.
Journal of the Medical Library Association, 99(3), 229-236. doi: 10.3163/1536-5050.99.3.010. Retrieved
from ebpresearchcouncil@huntingtonhospital.com
- Melnyk, B., Fineout-Overholt, E. (2002). Putting research into practice. Reflections on nursing
leadership, 28 (2), 22-25, 45.
- Melnyk, B., M., Gallagher-Ford, L., and Fineout-Overholt, E., (2017). The Evidence-Based Practice
Competencies In Health Care: A practical Guide for Improving Quality, Safety and Outcomes. Indianapolis,
ID. Sigma Theta Tau International. (p. 119, 137).
- National Quality Forum (NQF) http://www.qualityforum.org/
- Newhouse, R. P., Dearholt, S. L., Poe, S. S., Pugh, L. C., & White, K. M. (2007). John Hopkins
nursing
evidence-based practice model and guidelines. Indianapolis, IN, Sigma Theta Tau International.
www.hopkinsmedicine.org/evidence-based-practice/jhn_ebp.html
Section 1
- Press Ganey Associates. (2016). National database of nursing quality indicators (NDNQI).
http://www.pressganey.com/solutions/clinical-quality/nursing-quality
- Rycroft-Malone, J. (2004). The PARIHS framework — A framework for guiding the implementation of
evidence-based practice. Journal of Nursing Care Quality, 19(4), 297–304.
- Sackett, D. L. (1992). A primer on the precision and accuracy of the clinical examination. Journal
of
the American Medical Association, 267, 2638–2644.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based
medicine: What it is, and what it isn’t. BMJ: British Medical Journal, 312, 71–72.
- Schaffer, M. A., Sandau, K. E., & Diedrick, L. (2013). Evidence-based practice models for
organizational change: Overview and practical applications. Journal of Advanced Nursing, 69(5),
1197–1209.
- Titler, M. G., Kleiber, C., Steelman, V. J., Rakel, B. A., Budreau, G., Everett, L. Q., ... & Goode, C.
J. (2001). The Iowa Model of Evidence-Based Practice to Promote Quality Care. Critical Care Nursing
Clinics of North America, 13(4), 497–509.
Section 2
- AHRQ National Guidelines Clearinghouse (2016). Retrieved from https://guideline.gov/.
- American Nurses Association. (2015). Nursing: Scope and standards of practice 3rd ed. Nursesbooks.org.
- Heneghan, C. & Badenoch, D.(2006). Evidence-Based Medicine Toolkit, 2nd edition. Oxford: Blackwell
Publishing:
BMJ Books. p. 71.
- Melnyk, B. M. (2012). Achieving a high-reliability organization through implementation of the ARCC model
for system
wide sustainability of evidence-based practice. Nursing Administration Quarterly, 36(2), 127-135.
doi:10.1097/NAQ.0b013e318249fb6a
- Melnyk, B. M., Gallagher-Ford, L., and Fineout-Overholt, E. (2015). Evidence-based practice in Nursing
&
Health Care:
A guide to best practice (3rd ed.). Philadelphia, PA: Wolthers Kluwer.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it
is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
Section 3
- Benner, P. (1984). From novice to expert. Menlo Park.
- Gillick, M. R. (2013). The critical role of caregivers in achieving patient-centered care. Jama,
310(6),
575-576.
- Rubenfeld, G., & Scheffer, B. (2010). Critical thinking tactics for nurses: Achieving the IOM
competencies.
Sudbury, MA, Jones & Bartlett.
- Rubenfeld, M.G., Scheffer, B. K., (2006). Critical thinking tactics for nurses. Sudbury, MA, Jones &
Bartlett.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based
medicine: What it
is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Sackett, D. L., Richardson, W. S., Rosenberg, W., & Haynes, R. B. (2000). Evidence-based medicine:
how
to practice
and teach. EBM. 2nd.ed., Edinburgh: Churchill Livingstone.
- Scheffer, B.K., & Rubenfeld, M.G. (2000). A consensus statement on critical thinking in nursing. Journal
of Nursing
education, 39, 352-359.
- Titchen, A., & Manley, K. (2006). Spiralling towards transformational action research: philosophical and
practical
journeys. Educational Action Research, 14(3), 333-356.
Section 4
- Gillick, M. R. (2013). The critical role of caregivers in achieving patient-centered care. JAMA,
310(6),
575–576.
- Institute for Health Improvement (IHI). (2013). WIHI Patient and Family Centered Care Always Events.
Retrieved from http://www.ihi.org/resources/Pages/AudioandVideo/WIHIAlwaysEventsatIHI.aspx.
- Institute of Medicine (IOM). (2001). Crossing the quality chasm: A new health system for the 21st
century. Washington, D.C: National Academy Press.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based
medicine: What it is, and what it isn’t. BMJ: British Medical Journal, 312, 71–72.
- Sackett, D., Strauss, S., Richardson, W., Rosenberg, W., & Haynes, R. (2000). Evidence-Based
Medicine: How to Practice and Teach EBM (2nd ed.). Edinburgh: Churchill Livingstone.
- Stevens, K. (2013). The impact of evidence-based practice in nursing and the next big ideas. The
Online Journal of Issues in Nursing, 18(2).
- Stevenson, F. A., Barry, C. A., Britten, N., Barber, N., & Bradley, C. P. (2000). Doctor–patient
communication about drugs: The evidence for shared decision making. Social Science & Medicine,
50.
Section 5
- American Association of Critical Care Nurses AACN (2004). Delegation handbook (2nd ed.).
Retrieved from www.aacn.org/WD/Practice/Docs/AACNDelegationHandbook.pdf.
- Fowler, M. D. M. (2015). Guide to the code of ethics for nurses with interpretive statements:
Development, interpretation and application (2nd ed.). Silver Spring, MD: Nursebooks.org.
- Kohn, L. T., Corrigan, J. M., & Donaldson, M. S. (Eds.). (2000). To err is human: Building a safer
health system (Vol. 6). National Academies Press.
- Makic, M. B. F., Rauen, C., Watson, R., & Poteet, A. W. (2014). Examining the evidence to guide
practice: Challenging practice habits. Critical Care Nurse, 34(2), 28–45.
- Melnyk, B. M., & Fineout-Overholt, E. (Eds.). (2011). Evidence-based practice in nursing &
Health Care: A guide to best practice. Lippincott Williams & Wilkins.
- Mick, J. M., Wood, G. L., & Massey, R. L. (2007). The good catch pilot program: Increasing potential
error reporting. Journal of Nursing Administration, 37(11), 499–503.
- Pitsillidou, M., Roupa, Z., Farmakas, A., & Noula, M. (2021). Factors affecting the application and
implementation of evidence-based practice in nursing. Acta Informatica Medica, 29(4), 281–287.
https://doi.org/10.5455/aim.2021.29.281-287.
Section 5
- Pronovost, P. J., Berenholtz, S. M., Goeschel, C. A., Needham, D. M., Sexton, J. B., Thompson, D. A., &
Hunt, E. (2006). Creating high reliability in health care organizations. Health Services Research,
41(4), 1599–1617.
- Reason, J. (1990). Human error. Cambridge University Press.
- Richards, M. (2022, May 4). Why evidence-informed practices are needed | Informed evidence vs based on
evidence. [Video]. YouTube. https://youtu.be/h1xoRWgTekE?si=9XV4iP13pmB9skHZ
- Schmidt, N. A., & Brown, J. M. (2024). Evidence-based practice for nurses: Appraisal and application
of research. Jones & Bartlett Learning.
- The Joint Commission. National Patient Safety Goals.
https://www.jointcommission.org/assets/1/6/2016_NPSG_OME.pdf
- University of Toledo. (2024, September 9). PICOT question – DNP evidence-based practice project: Library
resources. LibGuides at University of Toledo Libraries. https://libguides.utoledo.edu/dnp/picot
Preventing and Responding to Violence in the Workplace
Section 2: Assessing Challenging Behaviors
-
Gillespie, G. L., Gates, D. M., & Fisher, B. S. (2015). Individual, relationship, workplace, and
societal recommendations for addressing Health Care workplace violence. Work, 51(1), 67-71.
-
Hill, A. K., Lind, M. A., Tucker, D., Nelly, P., & Daraiseh, N. (2015). Measurable results:
Reducing staff injuries on a specialty psychiatric unit for patients with developmental disabilities. Work, 51(1), 99-111.
-
Luck, L., Jackson, D., & Usher, K. (2007). STAMP: components of observable behavior that
indicate potential for patient violence in emergency departments. Journal of advanced nursing, 59(1), 11-19.
-
Renker, P., Scribner, S. A., & Huff, P. (2015). Staff perspectives of violence in the emergency
department: appeals for consequences, collaboration, and consistency. Work, 51(1), 5-18.
-
Richmond, J. S., Berlin, J. S., Fishkind, A. B., Holloman Jr, G. H., Zeller, S. L., Wilson, M. P., ...
& Ng, A. T. (2012). Verbal de-escalation of the agitated patient: consensus statement of the American Association for
Emergency Psychiatry Project BETA De-escalation Workgroup. Western Journal of Emergency Medicine, 13(1), 17.
Section 2: Assessing Challenging Behaviors
-
Simpson, S. A., Rylander, M., & Albert, L. (2017). Verbal de-escalation of the agitated patient
Chapter 1: Identification and assessment of agitation. School of Medicine University of Colorado; Denver Health; Verbal de-escalation of the agitated patient Chapter 1: Identification and assessment of agitation. Youtube. Retrieved August 15, 2022, from https://www.youtube.com/watch?v=musgq94q8GQ.
-
Wirth, T., Peters, C., Nienhaus, A., & Schablon, A. (2021). Interventions for workplace violence
prevention in emergency departments: a systematic review. International journal of environmental research and public health, 18(16), 8459.
-
YouTube. (2017). Workplace Bullying - An animated Infographic . Retrieved August 18, 2022, from
https://youtu.be/k6JoWaBf4II
-
Crisis Prevention Institute (n.d.) https://www.crisisprevention.com/
-
NAPPI Training Home Page (n.d.) https://nappiinternationalincusa.lmsportal.com/ets/home
Section 3: De-escalation Strategies
-
Hallett, N., & Dickens, G. L. (2017). De-escalation of aggressive behaviour in Health Care settings:
Concept analysis. International Journal of Nursing Studies, 75, 10-20.
-
Pope K. Crisis intervention in dealing with violent patients: De-escalation techniques.
https://paetc.org/wp-content/uploads/2014/10/De-escalation-PACE.pdf
-
Price, O., & Baker, J. (2012). Key components of de-escalation techniques: A thematic
synthesis. International journal of mental health nursing, 21(4), 310-319.
-
Richmond, J. S., Berlin, J. S., Fishkind, A. B., Holloman Jr, G. H., Zeller, S. L., Wilson, M. P., ... & Ng, A.T.
(2012). Verbal de-escalation of the agitated patient: consensus statement of the American Association for Emergency Psychiatry Project BETA De-escalation Workgroup.
Western Journal of Emergency Medicine, 13(1), 17.
-
Simpson, S. A., Rylander, M., & Medlin, H. (2017). Verbal de-escalation of the agitated patient
Chapter 2: Basic elements of verbal de-escalation. School of Medicine University of Colorado; Denver Health; Verbal de-escalation of the agitated patient Chapter 2: Basic elements of verbal de-escalation. Youtube.
Retrieved August 15, 2022, from https://www.youtube.com/watch?v=8Gmf0LRJbR8
-
Simpson, S. A., Rylander, M., Monroe, C., & Seefeldt, T. (2017). Verbal de-escalation of the agitated
patient Chapter 3: More practice with verbal de-escalation. School of Medicine University of Colorado; Denver Health; Verbal de-escalation of the agitated patient Chapter 3: More practice with verbal de-escalation. Youtube. Retrieved August 15, 2022, from https://www.youtube.com/watch?v=xonVIjwpTRU.
-
Simpson, S. A., Rylander, M., Monroe, C., Albert , L., & Seefeldt, T. (2017). Verbal de-escalation of
the agitated patient Chapter 4: Advanced skills in de-escalation. School of Medicine University of Colorado; Denver Health; Verbal de-escalation of the agitated patient Chapter 4: Advanced skills in de-escalation. Youtube. Retrieved August 15, 2022, from https://www.youtube.com/watch?v=wl7yIF5KpfQ.
-
Wirth, T., Peters, C., Nienhaus, A., & Schablon, A. (2021). Interventions for workplace violence
prevention in emergency departments: a systematic review.International journal of environmental research and public health,18(16), 8459.
-
YouTube. (2020). Communication -Basics and Importance. Curriculum Wadhwani. Retrieved August
19, 2022, from https://www.youtube.com/watch?v=2Lkb7OSRdGE.
Section 4: Personal Safety
-
Simpson, S. A., & Rylander, M. (2017). Verbal de-escalation of the agitated patient Chapter
5: Personal safety and escape skills. School of Medicine University of Colorado; Denver Health;
Verbal de-escalation of the agitated patient Chapter 5: Personal safety and escape skills.
Youtube. Retrieved August 15, 2022, from
https://www.youtube.com/watch?v=6CEJfDSiUXw.
-
Small, T. F., Gillespie, G. L., Kean, E. B., & Hutton, S. (2020). Workplace violence
interventions used by home Health Care workers: an integrative review. Home Health Care now, 38(4), 193-201.
- Stanley, M., Uridge, B., Dodd, L. (2021) Reducing Health Care violence using community
policing-based strategies. Retrieved from https://www.myamericannurse.com/reducing-Health Care-violence-using-community-policing-based-security-strategies/
-
Virtual Health Care Experience ?2015 Toronto Metropolitan University and The Chang
School. Foundational Therapeutic Communication and Mental Health Assessment Skills Study is made available for
public use under a Creative Commons Attribution-NonCommercial-NoDerivs (CC BY-NC-ND) license.
Section 5: Incident Reporting
Safety and Professionalism in Community-Based Nursing Practice
Section 1 - Background and Scope
-
Administration for Children and Families. (n.d.). ECLKC. Retrieved August 19, 2022, from https://eclkc.ohs.acf.hhs.gov/
-
BAYADA Home Health Care. (2019). Home Care Bag Technique. YouTube. Retrieved August 19, 2022, from https://www.youtube.com/watch?v=MxM4sVnfYyY
-
Baxter, S., & Friedl , E. (2022). Overview of Environmental Health: Definitions and Examples. Study.com. Retrieved September 12, 2022, from https://study.com/academy/lesson/what-is-environmental-health-definition-types-sources.html
-
Busse, P. (2021, September 17). Safety Tips for home health care workers. SFM Mutual Insurance. Retrieved August 23, 2022, from https://www.sfmic.com/home-Health Care-workers/
-
The Council on Linkages Between Academia and Public Health Practice. (2021). Core competencies for public health professionals - PHF. Retrieved August 19, 2022, from https://www.phf.org/resourcestools/Documents/Core_Competencies_for_Public_Health_Professionals_2021October.pdf
-
Crump, T. (2020). The 4 best emergency car kits. Bustle. Retrieved August 26, 2022, from https://www.bustle.com/p/the-4-best-emergency-car-kits-22847146
-
The Joint Commission, Division of Health Care Improvement. (2019). Quick Safety: De-escalation in health care.
https://www.jointcommission.org/-/media/tjc/newsletters/qs-47-deescalation-1-28-18-rev2.pdf
Section 1 - Background and Scope
-
Garam, J. (2022). Are you the victim of verbal abuse without even realizing it? 10 things you need to know.
Prevention. Retrieved August 19, 2022, from https://www.prevention.com/sex/g20509886/verbal-abuse/
-
Hanson, G. C., Perrin, N. A., Moss, H., Laharnar, N., & Glass, N. (2015).
Workplace violence against homecare workers and its relationship with Workers Health Outcomes: A cross-sectional study - BMC public health.BioMed Central.
Retrieved August 19, 2022, from https://bmcpublichealth.biomedcentral.com/articles/10.1186/s12889-014-1340-7
-
Institute, T. (n.d.). All modules.
Institute for the Advancement of Family Support Professionals.
Retrieved August 19, 2022, from https://institutefsp.org/modules
-
Iowa Department of Public Health. (n.d.).
Ethical decisions in Family Support Practice. Institute for the Advancement of Family Support Professionals.
Retrieved August 18, 2022, from https://institutefsp.org/modules/ethical-decisions-in-family-support-practice
-
Matthews, K. (2020, September 1).
6 safety tips for home health care workers.
The Caregiver Space.
Retrieved August 23, 2022, from https://www.thecaregiverspace.org/6-safety-tips-for-home-health-care-workers/
-
MDHHS Office of Nursing Safety and Workforce Planning. (2020).
ONP reports. SOM - State of Michigan.
Retrieved August 19, 2022, from https://www.michigan.gov/mdhhs/doing-business/providers/nursing/onp-reports
-
National Institute for Occupational Safety & Health. (2017).
Violence, Bullying, Incivility. Centers for Disease Control and Prevention.
Retrieved August 15, 2022, from
https://www.cdc.gov/niosh/
NIOSH Promoting productive workplaces through Safety and Health resources
Section 1 - Background and Scope
Section 2 - Professionalism
-
American Nurses Association. (2015). Code of ethics PDF. Retrieved August 19, 2022, from https://www.nursingworld.org/practice-policy/nursing-excellence/ethics/code-of-ethics-for-nurses/coe-view-only/
-
American Nurses Association Enterprise. (2017). ANA social media principles. Retrieved September 12, 2022, from https://www.nursingworld.org/social/
-
Benbow, D. (2015). Professional boundaries: When does the nurse-patient relationship end?Journal of Nursing Regulation. Retrieved August 19, 2022, from https://www.sciencedirect.com/science/article/abs/pii/S215582561530154X
-
Professional boundaries. NCSBN. (n.d.). https://ncsbn.org/nursing-regulation/practice/professional-boundaries.page
-
Enact Solutions. (2022). Bitesize learning into action - microaggressions. YouTube. Retrieved August 19, 2022, from https://www.youtube.com/watch?v=pmv8WjFcDvw
-
ExtendaTouch. (2021). Cultural Competence . ExtendaTouchCultural Competence. YouTube. Retrieved August 15, 2022, from https://www.youtube.com/watch?v=2ugzWjl2tv0. https://extendatouch.com/
-
Jordan, L. B. (2019). Service providers setting boundaries, Relationship Building. Human Solutions. Retrieved August 19, 2022, from https://human-solutions.net/8-principles-for-effectively-maintaining-professional-boundaries-as-a-service-provider/
Section 2 - Professionalism
-
Kent Community Health NHS Foundation Trust. (2013).
The 6cs - at the heart of our community nursing. YouTube. Retrieved
August 19, 2022, from https://www.youtube.com/watch?v=ZWbnXK2Kaig
- Laurenzi CA; Skeen S; Rabie S; Coetzee BJ; NotholiV; Bishop J; ChademanaE; Tomlinson M. (2021).
Balancing roles and blurring boundaries: Community Health Workers' experiences of navigating the crossroads
between personal and professional life in rural South Africa. Health & social care in the community.
Retrieved August 19, 2022, from https://pubmed.ncbi.nlm.nih.gov/32885519/
-
Louviere, J. (2017).
Unconscious Bias Test. Media Partners Unconscious Bias Test.
YouTube. Retrieved August 15, 2022, from
https://www.youtube.com/watch?v=0veDFGo666s.
Clip from How Was Your Day? Getting Real About Bias, Inclusion Harassment and Bullying
- NCSBN Interact. (2014). Professional boundaries in nursing - full version. YouTube.
Retrieved August 19, 2022, from
https://www.youtube.com/watch?v=LirG9tc88Ms
- PBI Education. (2022). Professional boundaries and Ethics. Retrieved August 19, 2022, from
https://pbieducation.com/courses/pb-24/
-
Polster, D. S. (2018).
Confronting barriers to improve Health Care literacy and cultural competency in disparate populations:
Nursing 2022. LWW. Retrieved August 19, 2022, from https://journals.lww.com/nursing/Fulltext/2018/12000/Confronting_barriers_to_improve_Health Care.10.asx
Section 2 - Professionalism
-
The University of New Mexico. (2021).
Overcoming language barriers in nursing. Online Programs.
Retrieved August 19, 2022, from https://rnbsnonline.unm.edu/articles/overcoming-language-barriers-in-nursing.aspx
-
Williams, T. E., Baker, K., Evans, L., Lucatorto, M. A., Moss, E., O’Sullivan, A., Seifert, P. C., Siek, T., Thomas, T. W., Zittel, B. (September 30, 2016)
"Registered Nurses as Professionals, Advocates, Innovators, and Collaborative Leaders: Executive Summary"
OJIN: The Online Journal of Issues in Nursing Vol. 21, No. 3, Manuscript 5.
Section 3 - Communication and Workplace Violence Prevention in the Community
- Dartmouth Trauma Interventions Research Center. (2020). Calming and De-escalation Strategies . Dartmouth
Health
Calming and De-escalation Strategies . YouTube. Retrieved August 15, 2022, from https://www.youtube.com/watch?v=R2PSExM-NhU&t=104s.
https://www.dartmouth-hitchcock.org/
- Jefferson County Public Library. (2016). Nine de-escalation skills. YouTube. Retrieved August 19, 2022, from
https://www.youtube.com/watch?v=MOeuoNP-fyQ
-
National Institute for Occupational Safety & Health. (2017). Violence, Bullying, Incivility. Centers for Disease Control and
Prevention. Retrieved August 15, 2022, from https://www.cdc.gov/niosh/ NIOSH Promoting productive workplaces through Safety and Health resources
- Rave Mobile Safety. (2019). Workplace violence against nurses - a critical issue. YouTube. Retrieved August 19, 2022, from
https://www.youtube.com/watch?v=pZUjK2wQPus
- SFM Mutual Insurance Company. (2021). De-escalation Team Training Delivering key safety messages quickly
and effectively. Retrieved August 23, 2022, from https://app.sfmic.com/col/resourceCatalog/doc/de-escalation-team-training-health-care.pdf?origin=N&tickCount=637968650729290104
- Simpson SA, Rylander M, Monroe, C, Albert L, SeefeldtT. (2017). Verbal de-escalation of the agitated
patient. Chapter 4:
Advanced skills in de-escalation. YouTube. Retrieved August 19, 2022, from https://www.youtube.com/watch?v=wl7yIF5KpfQ&t=378s
Section 3 - Communication and Workplace Violence Prevention in the Community
Old Evidence-Based Practice
Section 1: Introduction to and Overview of Evidence-Based Practice (EBP)
- ACE Star Model of EBP, Retrieved from https://www.nursing.uthscsa.edu/onrs/starmodel/star-model.asp
Berwick, D. M., Nolan, T. W., & Whittington, J. (2008). The triple aim: care, health, and cost. Health Affairs, 27(3), 759-769.ss
- Centers for Medicare and Medicaid provide an example of the PDSA model and template: https://www.cms.gov/medicare/provider-enrollment-and-certification/qapi/downloads/pdsacycledebedits.pdf
- Cormack, J. C. (2002). Evidence-based practice…What it is and how do I do it? Journal Orthopaedic & Sports Physical Therapy, 32(10), 484-487.
- Craig, J.V., Smyth, R. L. (2012). The Evidence-based practice manual for nurses. 3rd ed., Edinburgh, Churchill Livingston Elsevier.
- Deming, W. E. (2000). Out of the crisis (1. MIT Press ed.). Cambridge, MA. MIT Press.
- Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of the American Medical Association. 121, 1145–1150
- Doody, C. M., & Doody, O. (2010). Introducing evidence into nursing practice: using the IOWA model.?British Journal of Nursing,?20(11), 661-664.
- Dudley-Brown, S. (2012). Challenges and barriers in translation. In K. M. White & S. Dudley-Brown.?Translation of evidence into nursing and health care practice (pp. 191-199). New York, NY: Springer Publishing Company.
- Everett, L. Q. & Titler, M. G. (2006). Making EBP part of clinical practice: The Iowa Model. In R. F. Levin & H. R.
- Feldman (eds.), Teaching evidence-based practice in nursing: A guide for academic and clinical settings. New York: Springer Publishing Co.?
- Institute of Medicine (US). Committee on the Robert Wood Johnson Foundation Initiative on the Future of Nursing. (2011). The future of nursing: Leading change, advancing health. Washington, DC: National Academies Press
- Langley, G. L., Moen, R., Nolan, K. M., Nolan, T. W., Norman, C. L., & Provost, L. P. (2009) The improvement guide: A practical approach to enhancing organizational performance (2nd ed.). San Francisco, CA. Jossey-Bass.
- Leung, G. M. (2001). Evidence-based practice revisited. Asia Pacific Journal Public Health, 13(2), 116-221.
- Majid, S., Foo, S., Luyt, B., Zhng, X., Theng, Y., Change, Y., Mokhtar, I. A. (2011). Adopting evidence-based practice in clinical decision making: Nurses’ perceptions, knowledge, and barriers.?Journal of the Medical Library Association, 99(3),?229-236. doi: 10.3163/1536-5050.99.3.010. Retrieved from?ebpresearchcouncil@huntingtonhospital.com
- Melnyk, B., Fineout-Overholt, E. (2002). Putting research into practice. Reflections on nursing leadership, 28 (2), 22-25, 45.
- Melnyk, B., M., Gallagher-Ford, L., and Fineout-Overholt, E., (2017). The Evidence-Based Practice Competencies In Health Care: A practical Guide for Improving Quality, Safety and Outcomes. Indianapolis, ID. Sigma Theta Tau Internation>
- Newhouse, R. P., Dearholt, S. L., Poe, S. S., Pugh, L. C., & White, K. M. (2007). John Hopkins nursing evidence-based practice model and guidelines. Indianapolis, IN, Sigma Theta Tau International. www.hopkinsmedicine.org/evidence-based-practice/jhn_ebp.html
- National Quality Forum (NQF) https://www.qualityforum.org/
- Press Ganey Associates (2016) National database of nursing quality indicators (NDNQI) https://www.pressganey.com/solutions/clinical-quality/nursing-quality
- Rycroft-Malone, J. (2004). The PARIHS framework—A framework for guiding the implementation of evidence-based practice. Journal of nursing care quality, 19(4), 297-304.
- Sackett, D., L. (1992). A primer on the precision and accuracy of the clinical examination. Journal American Medical Association, 267, 2638-2644.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Schaffer, M. A., Sandau, K. E., & Diedrick, L. (2013). Evidence-based practice models for organizational change: overview and practical applications. Journal of advanced nursing, 69(5), 1197-1209.
- Titler, M. G., Kleiber, C., Steelman, V. J., Rakel, B. A., Budreau, G., Everett, L. Q., ... & Goode, C. J. (2001). The Iowa Model of Evidence-Based Practice to Promote Quality Care. Critical care nursing clinics of North America, 13(4), 497-509.
Section 2: Models of Evidence-Based Practice
- AHRQ National Guidelines Clearinghouse (2016). Retrieved from https://guideline.gov/
- American Nurses Association. (2015). Nursing: Scope and standards of practice 3rd ed. Nursesbooks.org.
- Heneghan, C. & Badenoch, D.(2006). Evidence-Based Medicine Toolkit, 2nd edition. Oxford: Blackwell Publishing: BMJ Books. p. 71.
- Melnyk, B. M. (2012). Achieving a high-reliability organization through implementation of the ARCC model for system wide sustainability of evidence-based practice.?Nursing Administration Quarterly, 36(2), 127-135. doi:10.1097/NAQ.0b013e318249fb6a
- Melnyk, B. M., Gallagher-Ford, L., and Fineout-Overholt, E. (2015). Evidence-based practice in Nursing & Health Care: A guide to best practice (3rd ed.). Philadelphia, PA: Wolthers Kluwer.?
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
Section 3: Implementing Evidence Into Practice
- Benner, P. (1984). From novice to expert. Menlo Park.
- Gillick, M. R. (2013). The critical role of caregivers in achieving patient-centered care. Jama, 310(6), 575-576.
- Rubenfeld, G., & Scheffer, B. (2010). Critical thinking tactics for nurses: Achieving the IOM competencies. Sudbury, MA, Jones & Bartlett.
- Rubenfeld, M.G., Scheffer, B. K., (2006). Critical thinking tactics for nurses. Sudbury, MA, Jones & Bartlett.
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Sackett, D. L., Richardson, W. S., Rosenberg, W., & Haynes, R. B. (2000). Evidence-based medicine: how to practice and teach. EBM. 2nd.ed., Edinburgh: Churchill Livingstone.
- Scheffer, B.K., & Rubenfeld, M.G. (2000). A consensus statement on critical thinking in nursing. Journal of Nursing education, 39, 352-359.
- Titchen, A., & Manley, K. (2006). Spiralling towards transformational action research: philosophical and practical journeys. Educational Action Research, 14(3), 333-356.
Section 4: Engaging Patients and Families in Care Decisions Utilizing the Evidence Base
- Sackett, D., Rosenberg, W., Muir Gray, J., Haynes, R. B., & Richardson, W. (1996). Evidence-based medicine: What it is, and what it isn’t. BMJ:British Medical Journal, 312, 71-72.
- Sackett D, Strauss S, Richardson W, Rosenberg W, Haynes R. (2000). Evidence-Based Medicine: How to Practice and Teach EBM. 2nd ed. Edinburgh, Churchill Livingstone.
- Institute of Medicine (IOM). (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, D.C: National Academy Press.
- Institute for Health Improvement (IHI), (2013) WIHI Patient and Family Centered Care Always Events. retrieved from https://www.ihi.org/resources/Pages/AudioandVideo/WIHIAlwaysEventsatIHI.aspx
- Gillick, M. R. (2013). The critical role of caregivers in achieving patient-centered care. Jama, 310(6), 575-576.
- Stevens, K. (2013). The impact of evidence-based practice in nursing and the next big ideas. The Online Journal of Issues in Nursing, 18(2).
- Stevenson, F. A., Barry, C. A., Britten, N., Barber, N., & Bradley, C. P. (2000). Doctor–patient communication about drugs: the evidence for shared decision making. Social science & medicine, 50(6), 829-840
Section 5: Use of Evidence-Based Practice to Ensure Patient Safety
- Kohn, L. T., Corrigan, J. M., & Donaldson, M. S. (Eds.). (2000). To err is human: building a safer health system (Vol. 6). National Academies Press.
- Pronovost, P. J., Berenholtz, S. M., Goeschel, C. A., Needham, D. M., Sexton, J. B., Thompson, D. A., & Hunt, E. (2006). Creating high reliability in health care organizations.?Health Services Research,?41(4), 1599-1617.
- Reason, J. (1990). Human error. Cambridge University Press.
- Makic, M. B. F., Rauen, C., Watson, R., & Poteet, A. W. (2014). Examining the evidence to guide practice: challenging practice habits. Critical care nurse, 34(2), 28-45.
- Melnyk, B. M., & Fineout-Overholt, E. (Eds.). (2011). Evidence-based practice in nursing & Health Care: A guide to best practice. Lippincott Williams & Wilkins.
- Mick, J. M., Wood, G. L., & Massey, R. L. (2007). The good catch pilot program: increasing potential error reporting. Journal of Nursing Administration, 37(11), 499-503.
- American Association of Critical Care Nurses AACN (2004). Delegation handbook 2nd ed. Retrieved from www.aacn.org/WD/Practice/Docs/AACNDelegationHandbook.pdf
- Fowler, M. D. M., (2015). Guide to the code of ethics for nurses with interpretive statements: Development, interpretation and application 2nd. Ed. Silver Spring, MD., Nursebooks.org.
- The Joint Commission: National Patient Safety Goals https://www.jointcommission.org/assets/1/6/2016_NPSG_OME.pdf