The Preventing and Responding to Violence in the Workplace course describes the scope of workplace violence in healthcare, defines and provides examples of workplace violence behavior, compares risk assessment tools and prevention programs, and provides strategies for improving personal safety, implementing de-escalation techniques, and reporting incidents.
The course is divided into 5 sections, with a quiz following each section. The sections are divided as follows: 1) Background and Scope, 2) Assessing Challenging Behaviors, 3) De-escalation Strategies, 4) Personal Safety, and 5) Incident Reporting.
Preventing and Responding to Violence in the Workplace – Objectives
After completing this module, you should be able to:
- Discuss the scope of the workplace violence in healthcare
- Contrast the terminology used such as workplace violence, bullying, incivility
- Discover the incident reporting systems in the workplace
- Explain how to describe and report incidents of violence
- Summarize worker violence and client/patient violence
- Utilize effective communication strategies
- Explain methods to improve personal safety
- Compare risk assessment tools available for use in healthcare settings
- Explain stages of escalation
- Identify de-escalation techniques to use based on the situation
- Compare available workplace prevention programs
100% of participants will pass a post test after each section with a cumulative quiz score of 84% or higher demonstrating knowledge of appropriate communication techniques and behavior.
About the Author
Dr. Michelle Aebersold is a Clinical Professor at the University of Michigan School of Nursing a Clinical Associate Professor in the School of Information and an XR Faculty Innovator in Residence. She is a Certified Healthcare Simulation Educator and a Fellow in the American Academy of Nursing and a Fellow in the Society for Simulation in Healthcare.
Dr. Aebersold has extensive experience in using a variety of simulation learning methods including Extended Realities to improve the care of patients through caregiver education and training. She has worked on a grant-funded projects using immersive virtual reality for training in cardiac arrest leaders and teams, practice readiness, oncology safety, and multidisciplinary collaboration to improve healthcare.
Dr. Aebersold has numerous publications, presents on a variety of topics and is often an invited speaker at international, regional, and local conferences. She consults with nursing schools around improving their simulation programs, developing virtual educational assets and other projects.
Nursing Designation
A total of 1.00 Nursing contact hours have been awarded for this activity by the Michigan Public Health Institute – Continuing Education Solutions (MPHI CES 1043119-2023, 101043121-2024).
Michigan Public Health Institute-Continuing Education Solutions (MPHI-CES) is approved as a provider of nursing continuing professional development by the Louisiana State Nurses Association - Approver, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.