The Communication in Health Care course describes the importance of effective communication in Health Care settings and provides critical thinking exercises that allow nurses to practice applying a variety of communication techniques, including SBAR, OARS, TeamSTEPPS^©, and DESC.

A total of 1.50 Nursing CE credits have been awarded for this activity by the Michigan Public Health Institute - Continuing Education Solutions (MPHI CES 202864343).

Michigan Public Health Institute-Continuing Education Solutions (MPHI-CES) is approved as a provider of nursing continuing professional development by the Louisiana State Nurses Association - Approver, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

Communication in Health Care -- Objectives

After completing this module, you should be able to:

1. Describe the components of:
   • SBAR
   • OARS/Motivational Interviewing
   • TeamSTEPPS^©
   • DESC
2. Select an appropriate communication technique for specific situations
3. Determine if you have all the information needed about a specific situation to properly implement the chosen communication technique
4. Describe why good communication is important
5. List two consequences of poor communication
6. Identify the differences between assertive and aggressive behavior

100% of participants will pass a post test after each section with a cumulative quiz score of 84% or higher demonstrating knowledge of appropriate communication techniques and behavior.

View Purpose, Objectives, and Disclosures (PDF)

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